Southern Coop Gift Card Terms & Conditions

1. Gift cards should be treated like cash – we cannot be held liable for lost, stolen or damaged cards, any credit amounts on such cards or fraudulent use of your card.
2. The gift card is not a cheque guarantee, credit or charge card and no interest is paid on gift card balances.
3. The gift card can be used in any Southern Co-op food store , excluding Welcome Stores and the balance on the card may be used for in-store purchases in full or part payment for goods (excluding lottery, fuel, PayPoint, Amazon Lockers, Collect+, Post Office counters, MyHermes or other third party concession products, services or apps) at any time whilst the card is valid.
4. You must present the gift card at a point of payment to use the balance (i.e. either a manned till or self checkout).
5. Unfortunately at this time you cannot use the card when shopping online, via a third party app for purchases via the Snappy Shopper or other third party apps.
6. You can activate your card, check your balance and (if your card is reloadable) load more funds of a minimum of £1 up to a total balance of £1000 at the checkout.
7. The amount deposited on or redeemed from a card will be shown on the till receipt after each use, which you should keep.
8. No change can be given from the card or the balance on the card exchanged for cash.
9. If any item purchased with a card is exchanged or refunded by us, any money owed will be added to the balance on the gift card or refunded in cash, at our discretion.
10. The card remains valid for a period of 24 months from your last transaction (including balance enquiries). You will not be able to use your card after the end of this period and any unused balance on the card will be lost.
11. We reserve the right to amend the gift card terms and conditions, to cancel or refuse to accept a gift card where we have reason to believe it is being used fraudulently or otherwise without authorisation or discontinue the card scheme at any time. A refund may be offered in appropriate circumstances.
12. Nothing in these terms and conditions shall affect your statutory rights. We will not keep money deposited on cards separate from our own funds.
13. Card balances are not covered by the Financial Services Compensation Scheme or the Financial Ombudsman Service.
14. We issue the cards. We are The Southern Co-operative Limited, a registered society under The Co-operative and Community Benefit Societies Act 2014. Registered number: 1591R. Registered office: 1000 Lakeside Western Road Portsmouth Hampshire PO6 3FE.