A: Points cannot be redeemed in store. Share of the Profits is not a loyalty scheme, it’s a share of profits based on business performance. The points you’ve earned from eligible transactions in store are stored on your membership account. When the Board of Directors considers a share of the profits could be made, following member approval, a dividend payment is made in vouchers.

A: Given the extremely adverse economic conditions over the last year, your Board has prioritised all available resources to meeting these external challenges alongside maintaining our long-term investment programme.

The approach we have taken secures the investment needed to underpin the long-term success of our co-op as we end our 150th anniversary year. This includes crucial investment to support climate action and the decarbonisation of our business in line with the binding commitments we made in 2020. Continuing to invest in this way means the Society is best positioned to benefit from the improved economic conditions when they come.

Unfortunately, we will not be making a Share of the Profits payment to members for our 2023-24 financial year. This means that vouchers won’t be distributed in June 2024 in relation to your spend in our stores between February 2023 and January 2024.

We continue to grow our member offers and pricing deals and thank you for your continued support of Southern Co-op. More information can be found here

A: Membership points are reset to zero at the start of each financial year. The Share the Profits scheme is based on trading points earned during a specific financial year and is designed to reward members for their trade during that time period.

A: No, it’s not guaranteed.  The Board of Directors assess at the end of each financial year whether there is sufficient surplus profit to pay out Share of the Profits to members. If all available resources need to be reinvested back into the business to help us achieve our strategic goals, then a payout to members would not happen.